Calls2Account – Call Tracking – Call Analysis – Call Recording

Using trackable numbers in your advertising, secure web reporting shows you which ads generate calls, when, how much you paid for each call, who took it, what was said, and the outcome.

Inbound and Outbound downloadable call recording.
Unique ‘End Of Call Feedback’ facility allows capture of call outcomes and identity of staff member.
Fast set up. No special hardware or software required.
Save money by identifying which ads and media really work.
Measure response quality not just numbers of calls.
Identify geographic location of callers
Compare campaigns and creative approaches
Understand calling behaviour 24/7 and tailor resource availability accordingly.
Be alerted instantly by SMS and email if you miss a call including the caller’s number.
Adjust search engine keyword bidding based on calls not just clicks.
Measure the effectiveness of your website for converting visits into calls.
‘Clicks to calls’ ratio reports to discover which keywords have highest conversion rates, not just volumes.
‘Pre-announce’ call source. Customisable short messages played before caller connects alerts receptionist to give appropriate greeting and correctly redirect the call.


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