ITIL – What is it? (Introduction & Best Practices)
Understanding the ins and outs of technology terms doesn’t need to be difficult. In this video, we explain the commonly searched phrase “what is ITIL” and outline how viewers can use it to their benefit.

Businesses need their IT hardware and software to work for them in successful and efficient ways. The hope when discussing IT service management is that all IT services will always work together in the best possible ways to help a business meet its specific needs and short- and long-term goals.

To achieve stellar IT service management, a business benefits the most from extra guidance. Improved IT service management can happen when following the ITIL framework. What is this framework? Formerly known as the Information Technology Infrastructure Library, it is a popular method for handling ITSM. This framework is a time-tested general set of standard instructions or recipe for the best IT service management practices known to benefit any type of business. These recommendations cover a wide range of areas like procedures, training programs and customizing ITSM to a company’s needs at various levels. Business leaders can apply these practices, which include topic-focused checklists and tasks, to any of their specific ITSM plans. The best part is that this guidance can work for a business no matter how small it is when it starts out or how large it becomes as it grows and prospers.

ITIL recommendations have existed in various offline and online reference forms since the 1980’s. As technologies and business needs have changed over the years, this incredible best practices guide has been updated to provide new terms and definitions and relevant modern insights into information technology service management. It’s important to keep in mind that like a chef with a recipe, IT managers and other leaders at any business can pick which instructions to use for their specific situation. ITIL is merely a guide that a business can customize to fit its needs.

SysAid’s IT tool integration software includes this amazing framework of suggestions designed to make ITSM easier.

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  1. Alexis De Wolf

    The video starts at 00:44, thank me later

  2. Ciurdar Andrei

    Then what's the difference between QMS and ITIL? Because QMS also has work instructions and guidelines to help all people from the V model to improve their work and to delived in the end , the best products to our clients, in order to meet or exceed theirs expectations…How collaborates together ITIL and QMS? Is ITIL the same as concept in a factory and in a software company?

  3. Best way to make money come up with something like ITay then make money. IBM is doing it, why not you 🤣🤣

  4. Moynul Hussain

    What the hell is itil

  5. احمد فخرالدين


  6. FirniturestudioRecord

    itil is "boobs' in indonesian languange

  7. i got class in itil at school have a book that "explains" its 2 months in now and i still dont know wtf it is or what its about i dont think my teacher knows either im kinda scared for the test
    first time being scared for a test….

  8. This was so generic that it was useless

  9. Yolaijana Ticlaimel

    Music is very loud!

  10. Shion Tanaka

    In other words it's bullshit. Crap of words.

  11. Ranel Labjata

    thanks! 😁

  12. John Raffy Babelonia

    Is this an IT topic or a Culinary topic??

  13. VenomSnake03

    I came here because of a school assignment but now i feel like im being indoctrinated into a pyramid scheme.

  14. Syahrul Fauzi

    what is ITIL ?

    this guy : the best Services possible

    Indonesian : baned from social media.

  15. Jaspion Gyodai

    What is "god"? God is everything. I also don't know what "god" is.

  16. Wow, I love this man. Thank you for making that easy to understand.

  17. Sandesh Ghate

    Why are we here?😭

  18. 1:05 Pizza
    2:05 ITIL

  19. You explained in 3 minutes what my teacher failed to explain in 15 minutes, thanks bud.

  20. Aakash Mhasvekar

    I just opened my pizza shop 😂

  21. Enrique Anario

    Absolutely loved your video. This was the best way for me to get hyped to study for the certification.

  22. Nathan Antoni

    Awesome video, i've had 8h classes on ITIL for several weeks but i didn't grasp the basics until now. Thank you.

  23. If only all teachers had that charm, no student would ever quit their studies

  24. Suharto Pagau


  25. wassim bezine

    you are awesome ,, well explained

  26. is ITIL for IT the same thing the OSI model is for networking ?

  27. Rohdian Al-Ahad

    In my country Indonesia ITIL means totally different!

  28. Ben Whittier

    ITIL bunch of bullshit that’s making someone rich!

  29. Mini Putri tlaga

    if you go to the country of Indonesia, don't say itil. because the language is very rude to say 🤣🤣🤣🤣

  30. Could you tell me what are the most important details to get from the customer when you want to record into issue tracking system?

  31. Akihisa Takaichi

    In Indonesia ITIL means something different

  32. Namaste

    Four dimensions of Service Management

    Organizations and People

    Information and Technology

    Partners and Suppliers

    Value Streams and Processes


  33. Franso Arbela

    great video but the background music was too loud <3

  34. Duzzit Matter

    ITIL stands for "I Think I'm Lost".

  35. This video makes me want to puke, ITIL seems like a waste of money just for a certificate to get a job in some areas.

  36. Lee McCurtain

    Didn't say anything remotely understandable.

  37. audacity company

    Lots of distracting music. Though it's a good vid.

  38. Sorry, but I still have no idea what ITIL is.

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